Support Line Contract Coordinator

Permanent employee, Full-time · Edinburgh

30,002 - 35,076 £ per year

The Role

Do you want to create a safer, brighter future for all children in Scotland?

Children First, Scotland’s national children’s charity, is seeking to appoint a Support Line Contract Coordinator. By joining our team, you will fulfil a vital role in supporting colleagues in helping us stand up for children, keep them safe and support them to recover from trauma and abuse through our national support line.

Based in Edinburgh, the role involves offering expert care, guidance and support for our Support Line colleagues. Delivering high quality support to enable the functioning of our support line helps us in our goal of reaching more families and providing the vital support they need.

You will be required to support the recording and reporting of our work across three databases. Provide support for a large team including volunteers, reporting and monitoring and ensuring maintain accurate records that inform the charity and support with service development and meeting our organisational strategy.

Today’s generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child’s wellbeing.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

What kind of people are we looking for?

You will possess a relevant qualification or proven administrative experience.
Excellent administrative, IT and financial skills to support the work of Children First Support Line and Assistant Director.

Ability to research, request and collate data/information and responses on behalf of Assistant Directors and the Service.

Able to manage and maintain diaries, coordinating meetings/events.

Demonstrate a commitment to our vision and purpose.

Able to work well with competing demands.

Salary, Conditions, Pension

As well as a rewarding career and development opportunities, we offer 40 days annual leave per year pro rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support.

With a supportive and inclusive working environment, the salary for this role is £30,002 - £35,076 per annum.

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About us

Children First is Scotland’s national children’s charity. We stand up for every child because all children should have a safe childhood. We protect children from harm and support them to recover from trauma and abuse through our national and local services. We help children, their families and the people that care for them by offering emotional, practical, and financial support. We give children hope and a safer, brighter future. Our core values guide how each one of us works in our individual day to day job:

• With love, we put children first.
• With purpose, we transform children’s lives together.
• With strength, we do whatever it takes to protect Scotland’s children.

These values are reflected in everything we do. If you share our vision and values and would like to join our team then we would love to hear from you.

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Thank you for your interest in Children First.

Please take some time to fill in the information in the application form below. If you have any questions, please do not hesitate to reach out to us at peopleandculture@children1st.org.uk